This privacy policy defines and informs visitors and customers (potential and actual), hereinafter “visitors”, of the way in which MLV GROUP SPRL, hereinafter “MLV”, uses and protects the information transmitted to it and, more particularly but not exclusively, when the visitor uses this site accessible via the following link:, hereinafter the “site”, or when the visitor calls upon or uses the services and products offered by MLV. This Privacy Policy may be modified or supplemented at any time by MLV, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the top of this policy. These modifications are binding on the visitor as soon as they are put online. The visitor is therefore invited to regularly consult this privacy policy, as well as the rules regarding the use of cookies, in order to take note of any changes.


In general, it is possible to visit the site without providing any personal information. In any case, the visitor is not required to transmit any information to MLV. However, in certain situations where information is not provided, the visitor may not be able to benefit from the services requested. In order for the visitor to benefit from the services offered by MLV, the latter may, in certain cases, ask you to provide your surname(s), first name(s) and address(es) (e-mail and postal address), hereinafter referred to as “personal information”. By submitting this information, the visitor expressly agrees that it may be processed by MLV for the purposes indicated in point 2 below and for the purposes stated at the time of each request. In accordance with the General Data Protection Regulation (GDPR) of April 14, 2016, MLV informs you of the following:

1. Identity of the data controller :

The person responsible for the processing is: MLV GROUP SPRL (Nelty)
Boulevard Bischoffsheim 39/4, 1000 Brussels
BE 0833942355
Telephone: + 32 (0) 2 315 59 34
E-mail : [email protected]

The data controller ensures the accuracy and relevance of the personal data collected and processed. In addition to the above, it ensures that it complies with applicable regulations and this Privacy Policy.

2. Data collected

MLV collects the following personal data: Language of use, surname, first name, postal address, e-mail address, landline and/or cell phone number(s), language, function, company name, VAT number, bank account number, Internet browser used, browsing mode used (PC or mobile).

3. Purposes of the processing

MLV may process personal information submitted for the following purposes: sending the electronic newsletter to the MLV visitor; providing information or services requested by the visitor (by presence on the operating sites, by e-mail, by telephone or by postal mail) and tailored to the visitor, and more specifically: the processing and follow-up of requests for prices and/or information made to MLV; the presentation of services offered and provided by MLV; statistics on visits to the MLV website; to collect information enabling MLV to improve the site, products and services (in particular by means of cookies); to Google Analytics, by means of cookies, as set out in the disclaimer that can be consulted on the MLV website via the following link:; to enable the visitor to access MLV’s services in the best possible conditions; to enable the visitor to access MLV’s infrastructure in the best possible conditions; to manage the contracts concluded between the visitor and MLV with regard to its legal and contractual obligations.

4. Recipients

Only MLV is the recipient of the personal information provided. This information, whether in individual or anonymized form, is never transmitted to a third party, with the exception of subcontractors, external service providers or partners that MLV calls upon within the framework of its legal or contractual obligations or within the framework of the realization of its corporate purpose, with a view to ensuring a complete and adequate service to the visitor.

Neither MLV, nor any of its subcontractors, external service providers or partners, market the personal data of visitors to the site and MLV.

5. Shelf life

Personal information is retained by MLV only for the time necessary to fulfill the purposes for which it was collected, as described above. In any case, unless another retention period is imposed by a legal or contractual obligation, the retention of data will not exceed 10 years.

6. Data storage location

The company keeps the data on computer media and, mainly, on an OVH mail server as well as in the Google cloud whose privacy policies can be consulted via the links :

Google drive :
Mail server : OVHcloud :

The company makes every effort to ensure data security by implementing technical and organizational measures that comply with the standards applicable to this type of data and business.

7. Visitor’s rights

The visitor has the following rights, in accordance with the above-mentioned European regulation:

Right of access and communication of data

The visitor has the right to access and consult the personal data that MLV holds about him or her. The visitor can also find out how MLV obtained the information and to whom it was disclosed. In view of MLV’s obligation of security and confidentiality in the processing of personal data, the visitor’s request for access and consultation of data will be processed subject to proof of identity, in particular by producing an electronic or paper copy (accompanied by a signature) of his or her identity card during the period of validity thereof. The application is, in any case, free for the visitor. MLV may, however, object to requests that are clearly abusive (e.g., by their number or repetitive or systematic nature).

Right to rectify data

The European regulation allows the visitor to request the rectification, updating or deletion of data concerning him/her which may be inaccurate, erroneous, incomplete or obsolete.

Right to object

The visitor has the right to object to the processing of data in the following two situations: when the exercise of this right is based on legitimate reasons or when the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

Right to erasure

The visitor has the right to request and obtain the deletion of his or her data held by MLV. MLV will comply with the visitor’s request if: the personal data are no longer necessary for the purposes for which they were collected; the processing of the data was based exclusively on the visitor’s consent and the visitor withdraws his or her consent; the visitor objects to the processing for well-founded reasons. In any event, MLV may refuse a request for deletion if the request is necessary for the exercise or defense of legal rights or to comply with a legal or contractual obligation on the part of MLV.

Right to data portability

The visitor may request that his or her personal data be transferred to a controller identical to MLV. The visitor may therefore request from MLV that the data be transmitted in a structured, commonly used and computer-readable format.

How to exercise your rights

The aforementioned rights may be exercised by sending a letter to MLV’s address or by sending an e-mail to the following address: [email protected].

8. Response time

MLV will comply with the visitor’s request by responding in the same manner as the visitor exercised his or her right. MLV undertakes to respond to any request for access, rectification or opposition, deletion or any other additional request for information within a reasonable time and in any event, within a maximum of 1 month from receipt of your request. Depending on the complexity of the request, the response time may be extended to 3 months in accordance with the applicable European regulation.

9. Persons entitled to consult personal data

Only MLV staff members are authorized to view personal data, except as provided in Section 4 above. These individuals have a reasonable need for the data because of the tasks and duties assigned to them or because of the requirements of MLV’s business.

10. Authorized service providers and transfer to a third country of the European Union

MLV also informs the visitor that it uses authorized service providers to facilitate the collection and processing of the data provided. These service providers are located within the European Union. MLV has previously ensured that its service providers have implemented adequate guarantees and comply with strict conditions regarding confidentiality, use and data protection.

11. Complaint to the competent authority

MLV hopes that any difficulties that may arise in relation to the processing of personal data will be resolved through dialogue. However, if this is not the case, the visitor has the right to file a complaint with the Data Protection Authority. The Data Protection Authority is located at Rue de la Presse 35, 1000 Brussels, and can be reached by telephone at +32 2 274 48 00 or by e-mail at [email protected].